Customer Service Representative

SUMMARY

The function of this position is to provide customers with high quality service and identify material required to complete customer orders.  The incumbent will maintain an organized office, control inventory flow, both incoming and outgoing. They will prospect new and existing customers with the goal of selling Tapco Roofing products.

DUTIES AND RESPONSIBILITIES

May include, but are not limited to, the following:

• Process customer orders, including custom orders, and price them accurately
• Co-ordinate all orders for timely and cost efficient shipping
• Process financial transactions according to credit procedures
• Answer telephones and emails to communicate with clients efficiently
• Send orders to warehouse
• Invoicing
• Take Credit Card payments
• Send statements and chase payments
• Book freight for Sales
• Monthly Sales reports
• Utilize quoting software to prepare window quotes for customers
• Prospect for new business
• Provide overall support and after sales service to customers
• Identify creative ways of retaining and growing customer accounts
• Other customer/administrative/warehouse duties as required

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• High School Diploma
• Post -Secondary Education an asset
• Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives
• Knowledge/experience in building supplies
• Knowledge/experience in residential pvc windows is an asset
• Ability to comprehend and follow branch business procedures
• Ability to work well as a team and independently
• Ability to identify and solve problems when required
• Strong computer skills
• Good phone etiquette
• Exceptional verbal and written communication skills
• Ability to work in a fast-paced, self-directed environment
• Positive attitude along with a strong desire to learn and adapt to change