Customer Service Representative

SUMMARY

The function of this position is to provide customers with high quality service and identify material required to complete customer orders.  The incumbent will maintain an organized office, control inventory flow, both incoming and outgoing. They will manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products.

DUTIES AND RESPONSIBILITIES

May include, but are not limited to, the following:

*     Process customer orders, including custom orders, and price them accurately
*     Co-ordinate all orders for timely and cost efficient shipping
*     Process financial transactions according to credit procedures
*     Answer telephones and process/distribute incoming facsimiles
*     Use the JDE system to process invoices and review/update receiving reports
*     Prepare quotes and follow up accordingly 
*     Upsell existing accounts
*     Provide overall support and after sales service to customers
*     Other customer/administrative/warehouse duties as required

EDUCATION, EXPERIENCE AND QUALIFICATIONS

*     High School Diploma
*     Post -Secondary Education an asset
*     Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives
*     Knowledge/experience in building supplies
*     Ability to comprehend and follow branch business procedures
*     Ability to work well as a team and independently
*     Ability to identify and solve problems when required
*     Strong computer skills
*     EXCEPTIONAL PHONE ETIQUETTE
*     Exceptional verbal and written communication skills - knowledge of French an asset
*     Ability to work in a fast-paced, self-directed environment
*     JDE 9.0 experience an asset
*     Positive attitude along with a strong desire to learn and adapt to change
*     Experience working at a customer service desk/counter

WORK ENVIRONMENT

The noise level in the work environment is usually moderate as normally based in an office.  May also result in exposure to outside elements and may require usage of stairs and elevators.