Engineer II-Technical Services

Company Website Ad:

Westlake Management Services Inc. in Stafford, TX seeks a Specialist II - Technical Services. Worksite: 12650 Directors Drive, Suite 100, Stafford, TX 77477. May Telecommute up to 2 days per week. Must put job code (****) on resume and on cover.

DUTIES AND RESPONSIBILITIES

• Support company’s products at customers and build technical and commercial relationships with customers and grow business as a result.
• Provide expert technical support and advice to customers on technical issues in line with the customer’s needs and the marketing or manufacturing strategy/plans.
• Provide value added service to the customer by recommending materials and process solutions that also enhance supply position of Epoxy product offerings.
• Provide technical support to customers to optimize the application and use of Westlake epoxy systems in customer formulations and applications in line with customer needs and marketing or manufacturing plans.
• Support customers to optimize customer manufacturing processes that utilize epoxy system.
• Trouble-shoot and help to resolve customers’ technical problems.
• Maintain appreciation for IP protections and employ the assistance of marketing and/or legal to ensure appropriate information sharing without divulging trade secret information without appropriate protections in place (NDA’s, etc.).
• Identify customer needs through active listening and then determine how to proceed.
• Conduct Voice of Customer discussions and collects market, manufacturing, or competitor intelligence or conducts complex market or manufacturing intelligence studies and processes this information into proposals for potential R&D projects/market plans/manufacturing plans.
• Help implement development opportunities.
• Perform laboratory experiments and analysis adhering to safety and laboratory good practices.
• Work on experimental plans and customer-related technical support projects, applying high quality standards, and then communicates results to the customer.
• Compile, review, arrange, and interpret experimental data to reveal possible unambiguous relationships.
• Author and publish internal technology reports to summarize laboratory and project activities.
• Maintain timely, accurate and lab books in order to provide the records required to properly execute/address all IP questions and needs and to safeguard experimental data.
• Contribute to others’ projects in a proactive manner.
• Support technical Marcom initiatives using appropriate live and digital media.
• Prepare and deliver presentations / papers for internal and external customers and industry gatherings and webinars.
• Publish articles in reputable (e-)journals.
• Following company’s media communication rules, utilize social media platforms such as Linked-In to favorably position company and company’s Epoxy products and services.
• Carry out activities meeting EH&S standards and practices good housekeeping.
• Assist in indicating present and future technical/process/applications needs of the customers in North America.
• Receive technical guidance from R&D manager and work closely with the R&D team.
• In partnership with the sales and marketing team, build cross - functional relationships at the customer which essentially cover R & D, shop floor manufacturing and purchasing.
• Work with the R & D and Technical Teams in the EU and AP regions to update them on key commercial activities in the Americas.
• Work closely with the Market Development Manager to identify, develop and promote company products and offerings.
• Perform any additional responsibilities or tasks as assigned.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Minimum Education Requirement:   Bachelor’s degree i in Chemistry, or related field.
• Minimum Experience Requirement: 3 years’ experience in technical sales with engineering support as a core capability; experience in composite technology; technical laboratory experience.
• Special Requirements:   Any knowledge of end-use epoxy markets; composites, coatings, etc.; manufacturing processes to support customers at their facilities; analytical methods and techniques to interpret customer results and support NPD and other projects.
• Domestic travel 20% and International travel 10%.

 Please apply online at: https://www.westlake.com/.