Job Description

SUMMARY

As a Windows Administrator, provide all Westlake Corporate entities with Windows Administrative & support services, including hardware installation, software installation, and specifications for requisitioning computer hardware and software.  Provide technical support to corporate server admin and to the IT Coordinators supporting the NAPCO and Royal plants. Assist with implementation of system infrastructure for the whole enterprise computer system.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

General Description

  • Receives instruction, direction, guidance from others

  • Performs routine assignments at entry level

  • Follows structured work assignments

  • Uses existing procedures to solve routine problems

  • Coordinate resolution of issues when alerted by on-call emergency phone during assigned rotation period

Operating System Administration

  • Work with senior team members to apply security patches and upgrades to all Windows OS and application software.

  • With proper oversight, maintain standard Windows services like Print, file, DNS, DHCP.

  • Assists team members, scan server logs for abnormal operations and security activities.

  • Follow Standard Operating Procedures (SOP) to ensure consistent server management.  

  • Store copies of all server software and upgrades for future use on the departmental network share.

  • With direction from senior team members, ensure all daily backup jobs complete as scheduled.  Coordinate with service companies for maintaining off-site storage and weekly pickup/return of backup tapes.

  • Assist senior team members allocate file space on network server(s) for user application software, dynamically expanding this space as usage warrants.

  • Ensure anti-virus software is operating properly on all servers.

  • Recognize and triage third level support issues like troubleshooting user problems with applications, e.g., slow processing, apparent malfunctions, explanation of vendor technical documents.

        

Special Projects

  • Work with senior team members to install new operating systems for Windows servers.

  • Work with senior team members to replace software for major applications,

  • Assist senior team members, assess latest server technology, backup devices, etc. and recommends choices as technology evolves.

  • Work with senior team members evaluate packaged software for end users based on user requirement and vendor specifications.

  • Work with senior team members to determine configuration requirements, e.g., Server, PC, Bandwidth, etc.

  • Work with senior team members setup evaluation copy of software for testing by users and IT.

  • Any additional responsibilities or tasks as assigned.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

  • Good written and oral communication skills.

  • Good technical documentation skills.

  • Good interpersonal skills.

  • Ability to present ideas in non-technical user-friendly language.

  • Ability to conduct research into IT operational issues, standards and products as required.

  • Analytical and problem-solving abilities.

  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

  • Able to work weekend and evening hours for maintenance and emergency work

EDUCATION and/or EXPERIENCE

  • Pursuing a Bachelors degree in Computer Science or related degree

  • Certifications in Microsoft Windows Enterprise Products including Exchange, SharePoint administration, or Web Services are not required. It may be substituted for experience.

  • Good understanding of IT operations, theories, principles, and practices.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to sit; stand; walk; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to stoop, kneel, or crouch.  The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate as normally based in an office.  Some of the work may be required in the operating units which can require usage of required PPE including safety glasses, hearing protection, etc.  May also result in exposure to outside elements and may require usage of stairs and elevators.  Travel up to 25% including air travel or auto travel.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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